eBiochemica offerings and services are a result of our cumulative experience in the biotech and pharma industry and are therefore based on cornerstones of client commitment and practical business focus. We strive to understand your requirements and deliver what you need.
Our 4 point foundation base comprises:

Cross Industry Expertise
We uniquely combine our knowledge and experience in the bio and pharma domains with our expertise in information technology. The advantages of this combination are passed on to our clients in the form of optimized cycle time, higher accuracy of information and a consultative approach to formulating and developing requirements.

Client Commitment
The success of our clients is our success. We are committed to ensuring that our clients come first. We deliver services and products of exceptional quality and a customer experience that is smooth and trouble free.

We realize and appreciate the trust our customers place in us. We have implemented a number of measures to protect client confidentiality and IPR. We follow a very stringent hiring process, assessing potential employees for their values as well as their technical capabilities.

Quality
Our objectives are designed to support and facilitate the following:

• Continual quality and productivity improvements.
• Consistent on-time delivery.
• Seamless client experience.

All projects are executed to ensure:

• Clear responsibility on each and every individual to ensure quality.
• Dedicated audit team for each project.
• Quality measures exceeding client specifications.
• Metrics and reports generation.
• Quality analysis, error analysis, pareto analysis and root cause analysis.

Processes
eBiochemica has developed mature and robust processes for the critical facets that govern successful knowledge process outsourcing - service delivery, quality practices, business continuity and information security. From a business perspective, we ensure seamless progression from process definition to normalization followed by optimization. From an operational perspective, the processes incorporates stringent quality practices.